FAQs

NURALIFE | Frequently Asked Questions (FAQs)

Products & Materials

Q: What are your blankets made from?
A: Our blankets are meticulously handcrafted in Estonia using only the finest natural materials, including wool, cotton, and linen. We prioritize quality and sustainability, ensuring each piece is both beautiful and durable.

Q: Are the colors and patterns exactly as shown online?
A: We make every effort to represent our products accurately. However, due to monitor differences and the inherent variations in natural dyes and handmade craftsmanship, there may be slight variations in color and texture. These unique characteristics are part of what makes each NURALIFE blanket special.

Q: Do you offer custom or made-to-order blankets?
A: Yes, we do accept custom orders for specific sizes, colors, or designs. Please contact us directly at info@nuralifeou.shop to discuss your ideas and receive a quote. Please note that all custom orders are final sale and excluded from our standard return policy.

Ordering & Shipping

Q: How long will it take to receive my order?
A:

  • Processing: Orders are typically processed and prepared for shipment within 1-3 business days.

  • Shipping within Estonia: €18, with delivery in 3-7 business days after processing.

  • International Shipping: €28, with delivery in 7-14 business days after processing.

  • Free Shipping: Enjoy free standard shipping on all orders over €200.

Q: Do you ship worldwide?
A: Yes, we are delighted to ship our blankets internationally.

Q: Will I be charged customs and import taxes?
A: For orders shipped outside the European Union, customers are responsible for any applicable customs duties, import taxes, or fees. These charges are not included in the product price or shipping cost and are determined by your local customs authority.

Returns & Refunds

Q: What is your return policy?
A: We want you to be completely satisfied. We offer a 45-day return policy from the date of delivery for a full refund of the product price. The item must be unused, in its original condition, and in the original packaging.

Q: Are all items eligible for return?
A: No. For hygiene and customization reasons, custom or made-to-order blankets are final sale and cannot be returned or refunded.

Q: Who pays for return shipping?
A: The customer is responsible for the cost of return shipping unless the return is due to an error on our part (e.g., you received a defective or incorrect item).

Care & Maintenance

Q: How should I care for my wool blanket?
A: We recommend dry cleaning for wool blankets to preserve their quality. If hand washing, use cold water and a mild detergent designed for wool. Lay flat to dry away from direct heat or sunlight.

Q: How should I care for my cotton or linen blanket?
A: Most cotton and linen blankets can be machine washed on a gentle cycle with cold water. Tumble dry on low heat or line dry for best results. Please always refer to the specific care label attached to your blanket.

Contact & Support

Q: How can I contact you?
A: We'd love to hear from you! Please reach out via:

  • Email: info@nuralifeou.shop

  • Phone: +372 453 9696

  • Address: Saare maakond, Saaremaa vald, Kuressaare linn, Aia tn 19, 93810, Estonia

We strive to respond to all inquiries within 2 business days.